Fejl i udsendelse af medlemsgebyr 

I forbindelse med en større dataoprydning af vores kundedatabase er der desværre sket en fejl i udsendelsen af årets medlemsgebyr

Fejlen har medført at alle i vores database har modtaget en opgørelse for medlemsgebyr. Også dem der ikke skulle have den. 
Medlemsgebyret på 750 kr. er det obligatorisk gebyr for aktive medlemmer og er fastsat i vores reglement.

I forbindelse med den igangværende oprydning og opdatering af vores kundedatabase er opkrævningen desværre også sendt til enkelte personer, som ikke er aktive medlemmer og derfor ikke skal betale gebyret.

Formålet med opkrævningen har samtidig været at sikre, at alle relevante medlemmer er korrekt registreret i vores systemer – men det ændrer naturligvis ikke på, at ingen skal betale et gebyr, de ikke er omfattet af. 

Er du i tvivl om du skal betale?

Har du modtaget en faktura og er i tvivl om, hvorvidt den er korrekt, beder vi dig kontakte vores bogholderi på: bogholderi@danskhv.dk

Vi gennemgår henvendelsen og sørger naturligvis for at sende en kreditnota, hvis opkrævningen er sendt ved en fejl. Ingen skal betale medlemsgebyr, hvis de ikke er aktive medlemmer af hestevæddeløbssporten. 

Vi beklager oprigtigt den forvirring og det besvær, fejlen måtte have medført. Vi gennemgår udsendelsen grundigt, så vi sikrer, at ingen ender med at betale et gebyr, de ikke skal betale. 

In english:

Error in the distribution of the annual membership fee

In connection with a major data clean-up of our customer database, an error has unfortunately occurred in the distribution of this year’s membership fee.

As a result of the error, all individuals in our database have received a statement for the membership fee, including persons who should not have received it.

The membership fee of DKK 750 is a mandatory fee for active members and is defined in our regulations.

During the ongoing clean-up and update of our customer database, the invoice has therefore also been sent to some individuals who are not active members and who consequently should not pay the fee.

The purpose of the invoicing was also to ensure that all relevant members are correctly registered in our systems. This does not, of course, change the fact that no one should pay a fee they are not subject to.

Are you unsure whether you need to pay?

If you have received an invoice and are unsure whether it is correct, please contact our accounting department at:
bogholderi@danskhv.dk

We will review your enquiry and, if the invoice has been issued in error, we will of course issue a credit note. No one is required to pay the membership fee unless they are an active member of Dansk Hestevæddeløb.

We sincerely apologise for the confusion and inconvenience this error may have caused. We are reviewing the distribution thoroughly to ensure that no one ends up paying a fee they should not pay.

Please note that if you have received an email regarding propositions, this communication is also covered by the same data error, and you can disregard the email.